Returns Policy

Returns

If there has been a mix up with your order or you have ordered the wrong product and wish to return it, we will gladly refund your order within 30 days of purchase..

If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. Unfortunately, we do not refund or exchange opened or used products.

Refunds

If you are returning a product, please call or e-mail us to let us know the issue. Once your return is received and inspected, we will send you an email to notify you that we have received your returned item and whether we are able to approve your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds

If you haven’t received a refund yet,

1. Check your bank account again (just in case)

2. Then contact your credit card company, it may take some time before your refund is officially posted.

3. Then contact your bank. There is often some processing time before a refund is posted.

4. If you’ve done all of this and you still have not received your refund yet, please contact us at contactus@porze.com.au.

Sale items

Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at contactus@porze.com.au and send your item to: PO Box 432, Morley, WA, 6943, Australia.

Shipping

To return your product, you should mail your product to: PO Box 432, Morley, WA, 6943, Australia.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping items over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.